Returns and Refunds
Returns, Exchanges & Replacements
We want every experience with Fuelled to feel worth it. If something isn't right, we're here to sort it out.
Eligibility
Eligibility
- All return, exchange, and replacement requests must be initiated within 7 days of your date of delivery.
- Products must be returned in their original packaging in the same condition as received.
- Discounts and promotions do not apply to returned or exchanged items.
- Items purchased on sale or at a discounted price are not eligible for a refund. However, exchanges and replacements are available for sale items, subject to the same eligibility conditions as regular items.
Product-Specific Eligibility
To qualify for a full refund, exchange, or replacement, the following consumption limits apply based on product format:
Tier 1 β Sachets & Units (e.g. single serve protein sachets, protein bars)
- Pack sizes vary β please refer to the pack size listed on our website.
- No more than 3 sachets or units from the pack must have been consumed.
- If more than 3 have been consumed, you are still eligible for a refund, exchange, or replacement of the remaining unopened sachets or units only β not the full pack.
- If the item was purchased on sale, a refund will not be applicable. Exchange or replacement of eligible units only.
Tier 2 β Jars & Tubs (e.g. whey protein tubs, creatine)
- Jars and tubs are not eligible for return or refund. They can only be exchanged or replaced with a different flavour or a different product of the same order value.
- No more than 4 scoops of the product must have been consumed to be eligible for an exchange or replacement.
- If more than 4 scoops have been consumed, the product will not be eligible for an exchange or replacement.
- If the item was purchased on sale, exchange or replacement is subject to the consumption limit above.
Tier 3 β Bags (e.g. whey protein, vegan protein 1 kg bags)
- Bags are eligible for exchange or replacement only. Refunds are not available for this format, regardless of whether the item was purchased at full price or on sale.
- The returned bag must pass our Quality Check (QC) and must weigh no less than 700 grams upon receipt. Bags weighing below 700 grams will not qualify for an exchange or replacement.
Exchanges & Replacements
Exchanges and replacements are available in the following cases:
- You received a wrong item (different product or variant from what you ordered).
- You received a damaged or defective product.
- You are not satisfied with a product and would like to exchange it for a different one.
For exchanges and replacements, you may choose any product from our website, up to the same order value. To request one, contact us at support@fuelled.in or call us on the number listed on our website within 7 days of delivery. Please share your order details along with a clear photograph of the item received β this helps us resolve things faster for you.
Please refer to the Product-Specific Eligibility section above to understand the consumption limits applicable to your product before initiating an exchange or replacement request.
Wrong item received β shipping costs
Wrong item received β shipping costs
If you have received a wrong item due to an error on our end, the return pickup and re-delivery shipping costs will be fully borne by Fuelled Nutrition. You will not be charged anything for the return or the replacement shipment.
Change of mind exchanges β shipping costs
Change of mind exchanges β shipping costs
If you would like to exchange a product because you do not like it, a logistics fee of Rs. 300 (Rs. 150 for pickup + Rs. 150 for re-delivery) will be borne by the customer and will be deducted from the order value of the replacement.
Exchanges and replacements are not available for change-of-mind purchases where the product does not meet the eligibility criteria outlined above.
Return ShippingAll returns are handled exclusively through Fuelled Nutrition's pickup service β we do not accept self-shipped returns. Once your return request is approved, we will arrange a pickup from your delivery address.
Return ShippingAll returns are handled exclusively through Fuelled Nutrition's pickup service β we do not accept self-shipped returns. Once your return request is approved, we will arrange a pickup from your delivery address.
A logistics charge of Rs. 150 for pickup and Rs. 150 for re-delivery will be applicable, totalling Rs. 300. This amount will be deducted from your refund. For exchanges and replacements, the Rs. 300 logistics charge will be collected separately at the time of resolution.
Note: No return shipping charges apply if you received a wrong item β see above.
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